TERMS + CONDITIONS
COMMUNICATION
All communication will be done via email, not social media or text. The client is also free to schedule a call via calendly to go over details about their project.
Working business days are Monday-Friday unless you have been scheduled for an appointment. You can expect an email reply from the designer within 24-72 hours regarding your project. Our customer service hours are Monday & Tuesday, Thursday & Friday 12pm-6pm EST. Unless you have scheduled to book a special client call.
CONTENT COLLECTION
Once you are onboarded, please keep in mind that additional information will be requested from you in order to complete this project via email or notion.
Please look for an email from briannajcreativeco@gmail.com within 24-48 hours of your order being placed. The email from Brianna will walk you through the next steps for you to provide any content or additional information for the project.
All content from the client is due at least two days prior to the project start date. If the content from the client is not received by the project start date time frame, this will push the project back to another start date the designer has available.
ACTS OF GOD
If a legal “Act of God” occurs during your project (ex: fire, flood, computer/hardware damage, death in the family ect.) The client will be notified to discuss new deadlines for the project.
PERMISSIONS
Brianna Janee Creative Content will have portfolio rights to share the completed work designed on social media, and the business website. This will only be used for self-promotion.
CHANGES TO THE TERMS + CONDITIONS
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
SITE COOKIES
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
NOTE:
Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please email: info@briannajcreative.com
You must agree to these terms and conditions before services are started.
EFFECTIVE AS OF JULY 1, 2021