FAQ
HOW DOES THE DESIGN PROCESS WORK?
Choose the design that suits your needs best. Place your order. After that, we’ll send you confirmation. Within 24-48 hours, we will email you a form to complete via Content Snare to collect your content. All content is due at least one day prior to your project start date. Using the info provided by you, we work on the designs and send them to you. Next, we finalize and complete. Choose a winner, or make changes until approved. We then send you, your final files.
HOW DO I RECEIVE MY DESIGNS WHEN THEY ARE COMPLETE? WHAT FORMAT WILL THEY COME IN?
All designs will be delivered via wetransfer and they will be in AI, PNG, JPEG, and PDF formats for designs that are made for print. Other formats can be requested.
I NEED SOMETHING DESIGNED LIKE YESTERDAY!
We like to take our time to design to ensure everything is perfect. Anything rushed never comes out right. Therefore, we do not offer rushed services at this time.
WHAT PLATFORMS DO YOU USE TO DESIGN, CREATE & EDIT?
Squarespace for website design. Adobe Illustrator, Photoshop, Premiere, Procreate & Canva for Graphics.
HOW DO I EDIT MY BRANDING TEMPLATE?
Your branding template can be edited using advanced programs like Photoshop or simple programs like Canva. (Service coming soon!)
WHAT’S THE TURNAROUND TIME?
The normal turnaround time frame details for projects are listed under each service.
HOW MANY TIMES WILL YOU CHANGE/ ADJUST A GRAPHIC DESIGN OR LOGO?
Each graphic design or logo is allowed up to 2 changes before the client approves the design. Once the design is approved, if any additional changes are requested, there will be an additional fee.
WILL YOU STILL HAVE ACCESS TO GRAPHICS IN CASE I LOSE THEM?
Yes! Everything will be kept.
WHAT IS THE REFUND POLICY?
All digital products including graphics, web design and instant downloads are all final sale. No refunds will be issued.
Once a design project has been booked, the client is responsible for all services fee. We don’t offer refunds for services completed.
DO YOU OFFER DISCOUNTS?
Yes, be sure to sign up to the mailing list for 10% off
Join our referral program to receive 10% off of your next service.